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James City County’s website was recently chosen as the Best Citizen Portal by Governor Terry McAuliffe. The award, formally known as the Governor’s Technology Award: Best Citizen Portal, was presented by the Commonwealth’s Secretary of Technology, Karen Jackson and Chief Information Officer of the Commonwealth Nelson Moe. The Best Citizen Portal award recognizes the innovative use of an online portal that demonstrates innovation, functionality, attractiveness, efficiency and ease of use. The award was one of 17 presented in nine categories from state and local government and education.
“I want to congratulate this year’s award winners for their innovation and efforts to increase efficiency in government,” said Governor McAuliffe. “Every project honored today has used information technology (IT) to improve citizen service, through metrics, including decreased cost, faster response time or ease of completion. The Commonwealth has a bright future with talented groups like this continuing to improve government through technology.”
The County’s website was also selected for the first-place Savvy Award for Overall Website for populations of 56,000 to 125,000 in the United States from the City-County Communications & Marketing Association (3CMA). Savvies recognize outstanding local government achievements in communications, public-sector marketing and citizen-government relationships. The judges liked the photos, typography, branding and design throughout the site. In addition, they liked the FAQs and How Do I sections and the slideshow of recent County news. Nearly 700 entries in 34 categories were received.
“Being selected for The Governor’s Technology and Savvy awards recognizes the web development team’s hard work to provide an open and transparent website for all who visit, live and work in James City County,” said Bryan Hill, County Administrator.
The County’s website was built entirely from the ground up over a six-month period in 2015-2016. Staff re-wrote and constructed thousands of new pages and introduced dozens of new features to improve online engagement and accessibility.
Through the new site, citizens are able to receive email, text or push notifications through subscriptions when new information is posted. Subscribers can also receive reminders of upcoming events and important deadlines and instant notices of the latest County news.
Local businesses saved thousands of dollars in 2016 through a new bid procurement system, which allows vendors to apply for and download bid documents electronically, cutting down on significant printing and postage costs.
Citizens also benefit from reduced paperwork as many forms have been converted to electronic versions that are sent to the right County employee when submitted online. This new online form service has been a hugely popular tool, with over 5,300 submissions since launching the site in 2016.
Pictured L to R: Secretary of Technology, Karen Jackson; Web and Publications Supervisor Tina Colonna; Governor Terry McAuliffe; and Web Interaction Designer Chris Coleman
Media Contact:Renee Dallman, Public Information Officer757-253-6605; email@example.com