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Contact Information:


Emergency Operations
3127 Forge Rd.
Toano, VA 23168

Directions - Directory


P: 757-564-2140


Hours of Operation


8 a.m. - 5 p.m.


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Road and utility emergency information


Road closings and fallen trees

VDOT is responsible for roads in JCC and should be notified if a roadway is blocked by flood waters or trees. VDOT can also help with culvert cleaning, pothole patching, water drainage, guard rail replacement, bridge work, signs, traffic lights, animal, and tree or trash removal.

Call 1-800-FOR-ROAD (1-800-367-7623). (TTY users, call 711) or visit and


Power outages and restoration

Virginia Dominion Power is responsible for downed power lines and restoration of electricity. Here are some important steps for customers to remember:

  • Dominion's toll-free service number is 1-866-DOM-HELP (1-866-366-4357).
  • Call if you lose power and use the automated reporting system for fastest access.
  • Treat all downed lines and anything touching them as energized and dangerous. Be sure your children know the danger.
  • Keep needed supplies such as flashlights, water, medicines, portable radios, extra batteries and canned goods on hand.
  • Look after neighbors and relatives who may need assistance if they lose power.

For more information, visit

Water and Sewer

The Official Site of James City County, Virginia
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