Who is HRUBS?
HRUBS is a cost effective billing service provided by the Hampton Roads Sanitation District (HRSD) that bills JCSA customers for their water, sewer and HRSD charges. Residential customers are billed quarterly and commercial customers are billed monthly. This cooperative agreement allows customers to receive one combined bill for water, sewer and sewer treatment charges. James City County's Newport News Water Works customers receive their water bill separate from their sewer and sewer treatment bill and are billed bi-monthly.

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1. Why is my water bill high?
2. Who is HRUBS?
3. How do I stop or start water/sewer service?
4. How do I check for leaks?
5. How do I change my billing information?
6. Why is my water discolored?
7. Why do I have stains or mineral deposits from the water?
8. Why do I have a bad taste and/or odor in my water?
9. Why do I have low water pressure?