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Contact Information:


James City Government

101 Mounts Bay Rd.
Williamsburg, VA 23185
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Hours of Operation


8 a.m. - 5 p.m.
Hours of Operation may vary
in some areas!


Strategic Directions and Pathways 5


Provide outstanding customer service


a. Institutionalize a customer service philosophy

b. Maintain a well-trained and high performing workforce for normal and emergency operations

c. Implement mechanisms to track, resolve and follow up complaints

d. Improve collaboration and knowledge sharing

e. Share information with citizens

f. Ensure services recognize and respect diversity


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