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Contact Information:


James City Service Authority (JCSA)

119 Tewning Rd. Williamsburg, VA 23188

Directions - Directory

P: 757-259-5416
F: 757-229-2463


"Let's be Water Smart" is a public/private water management initiative of the JCSA. The goal of Let's be Water Smart is to promote responsible water usage in James City County, Virginia. For more information or to become a Water Smart partner, contact JCSA at 119 Tewning Rd., Williamsburg, VA 23188-2639


Hours of Operation


8 a.m. - 5 p.m.





High-Efficiency Dishwasher Rebate FAQs


What is an Energy Star high-efficiency dishwasher?

With a toolbox of new technologies, new high-efficiency washing machines are saving energy, water, and more.

To have the Energy Star label, they are meeting the strict energy and water criteria set by the Energy Star program, a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy. Specifically, they meet Energy Factor criteria.

The Energy Factor is an expression of energy efficiency in cycles per kWh and is the reciprocal of the sum of the machine electrical energy per cycle plus the water energy consumption per cycle. The greater the Energy Factor, the more energy efficient the dishwasher.

Energy Star qualified dishwashers must have an Energy Factor of 0.65 or more for standard size dishwashers and 0.88 or more for compact dishwashers, while the federally required Energy Factor for all dishwashers in the U.S. is 0.46 and 0.62, respectively.

While Energy Star qualified dishwashers do not have a required water factor, they strongly tend to be more water efficient than other models.

Why Energy Star?

Energy Star is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy helping America to save money and protect the environment through energy efficient products and practices.

Results are already adding up. Americans, with the help of Energy Star, saved enough energy in 2007 alone to avoid greenhouse gas emissions equivalent to those from 27 million cars — all while saving $16 billion on their utility bills.

If looking for new household products, look for ones that have earned the Energy Star label. They meet strict energy efficiency guidelines set by the EPA and US Department of Energy.

If looking for a new home, look for one that has earned the Energy Star label.

If looking to make larger improvements to your home, EPA offers tools and resources to help you plan and undertake projects to reduce your energy bills and improve home comfort.

What are some benefits of Energy Star high-efficiency dishwashers?

Saving Water - With your new Energy Star qualified dishwasher, you can save 500 to 800 gallons per year compared to using an average model, and as much as 6,500 gallons more per year since you won’t be pre-rinsing. If just half of James City Service Authority water customers replaced their dishwashers with Energy Star models, we’d save over 4 million gallons each year.

Performance - Replace your dishwasher with a high-efficiency Energy Star model and stop pre-rinsing today. Studies show that most people still pre-rinse dishes before loading them into a dishwasher, but powerful spray arm and food disposer technology means that even with a dishwasher up to ten years old, pre-rinsing is unnecessary. Consumer Reports’ tests confirm that pre-rinsing before running a modern dishwasher doesn’t improve cleaning, and by skipping this step, you’ll save as much as 20 gallons per load, or 6,500 gallons per year. Just scrape dishes before loading them into the dishwasher.

Saving Energy - Energy Star dishwashers use at least 41% less energy than other dishwashers use.

Saving Money - By replacing a pre-1994 dishwasher with an Energy Star qualified dishwasher, you can save more than $30 a year in utility costs, or $300 to $350 over the lifetime of the appliance. By using your dishwasher’s booster heater function and turning down your hot water heater to 120ºF, you can save 10-20% on water heating costs.

What are some features of high-efficiency dishwashers?

Shopping for a new Energy Star dishwasher? Look for the following features:

  • Adaptive control, making use of sensors monitoring load size and soil level,
  • Food disposers and sophisticated spray arms to blast away food so you don’t need to pre-rinse,
  • Finer filters allowing the same small volume of water to be cycled thousands of times during a wash cycle while reducing the re-deposition of food particles,
  • Motor improvements from split phase or shaded pole motors to more efficient, longer-lasting split-capacitors,
  • Improved insulation,
  • A booster heater to increase the temperature of the water entering the dishwasher to the 140ºF recommended for cleaning, and
  • Improved drying cycle, through use of air drying or tighter control over length of heated drying.


Some high-efficiency dishwashers recirculate as little as 8 gallons of water at a rate of 42 to 50 gallons per minute – totaling 2,000 gallons recirculated per cycle.

Dishwashers with booster heaters typically cost more, but they pay for themselves with energy savings in about a year if you also lower the water temperature on your water heater to U.S. Department of Energy recommended 120ºF.

What are some things I’ll need to consider before replacing my dishwasher with an Energy Star high-efficiency model?

Finding an Energy Star Qualified High-Efficiency Dishwasher - JCSA does not rebate incorrectly-labeled appliances, so please bring a current list from the Energy Star dishwasher webpage to help you do your shopping. If you would like the list mailed to you, please contact JCSA at 757-253-6859 or via Email.

Cost - Locally, a conventional dishwasher can cost between $200 to $1,550, with the average cost just under $500. An Energy Star dishwasher can cost $250 to $1,550 with an average of $600. The Consortium for Energy Efficiency reports that with some Energy Star models, payback period is less than the lifetime of a dishwasher.

Where can I buy an Energy Star high-efficiency dishwasher?

Home Depot
6700 Mooretown Rd.
Williamsburg, VA 23188

Lowe’s Home Improvement
801 E Rochambeau Dr.
Williamsburg, VA 23188

Sam's Club  
12407 Jefferson Ave.
Newport News, VA 23602

Newmarket Fair Mall
100 Newmarket Fair Mall
Newport News, VA 23605

The JCSA does not endorse specific brands, products, contractors, or companies. List does not denote preference. If you notice that our list is out of date, please Email or call us at 259-5416. JCSA reserves the right to control web content.

What should I do with my old dishwasher?

Donation - The following local charity accepts operational used dishwasher.

Habitat for Humanity Peninsula ReStore accepts dishwashers in working order that are 10-years-old or newer, which are sold at its retail outlet and fund construction of Habitat houses within the community. 9614 Warwick Blvd., Newport News, VA 23601 757-246-4955, x201 for free pickup

The JCSA does not endorse specific brands, products, contractors, or companies. List does not denote preference. If you notice that our list is out of date, please Email or call us at 757-259-5416. JCSA reserves the right to control web content.

Refurbishment for Resale - If your dishwasher is broken, some appliance dealers and repair companies will still remove it for free, repair the item, and resell it. If you know of a company that provides this service, please Email or call us at 757-259-5416.

Disposal - If you are a James City County resident and your old dishwasher is more than 60% metal, then it is eligible for free scrap metal recycling. James City County Solid Waste Management recycles scrap metal at the Convenience Centers at 1204 Jolly Pond Road and 185 Industrial Boulevard in the Hankins Industrial Park. If you are a resident and your dishwasher is 60% metal or less, then you can use bulk disposal. Bulk disposal is available at the Convenience Center at 1204 Jolly Pond Road or may be available for pickup. A coupon charge is required. See James City County Solid Waste and Recycling for details.


What else can I do to conserve municipal water?

In order to save additional water and energy, wash only full loads and use the shortest wash cycle necessary to get your dishes clean. Be sure to buy a dishwasher with a booster heater and read your manual to make sure you are using it. Energy Star advises avoiding use of the heat-dry, rinse-hold, and pre-rinse features. Use your dishwasher’s air-dry function to dry your dishes.

At the kitchen or bathroom sink, use the bucket method or plug the sink to avoid constantly running water. To hand wash cookware, first pour cooled oils and grease into an old glass jar or can and dispose of it in the fats, oils, and grease recycling container at James City County’s Jolly Pond Convenience Center located at 1204 Jolly Pond Road. Then remove excess grease left on cookware with a paper towel and dispose of it in the trash and scrape excess food scraps left on cookware into the trash. When washing cookware and dishes, detergent cuts the grease, but is typically not hot enough to kill germs (149-176°F) so consider using cold water to wash items that cannot be washed in the dishwasher. Use the dishwasher as much as possible, since the dishwasher running full loads is more water efficient than all but the most frugal hand washers.

In order to save additional water, also:

  • Consider landscaping techniques from our Let’s Be Water Smart program including lawn care calendars, guides, suggested plants, and water-thrifty tips under “Resources."
  • If you plan to install a new toilet, make it a high-efficiency toilet! Look for the EPA’s new WaterSense label and visit their website when shopping for high-efficiency toilets, landscape irrigation services, irrigation control technologies, showerheads, and more! (Check our WaterSense High-Efficiency Toilet Rebate to see if you are eligible.)
  • Install a rain sensor for your home irrigation system if you do not have one. This is probably the easiest action you can take to save the most water. (Check our Rain Sensor Rebate to see if you are eligible.)
  • Check out our other rebates.

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