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Contact Information:


James City Service Authority (JCSA)

119 Tewning Rd. Williamsburg, VA 23188

Directions - Directory

P: 757-259-5416
F: 757-229-2463


"Let's be Water Smart" is a public/private water management initiative of the JCSA. The goal of Let's be Water Smart is to promote responsible water usage in James City County, Virginia. For more information or to become a Water Smart partner, contact JCSA at 119 Tewning Rd., Williamsburg, VA 23188-2639


Hours of Operation


8 a.m. - 5 p.m.





"On Demand" Hot Water Recirculator Rebate


The shower is the third biggest water guzzler inside the typical home, and a good portion of it is wasted before you even get in. For a hot shower, you first have to displace the water that’s gone cold in the pipe —between one and five gallons — which heads straight down the drain.

In fact, about 25 of the 69 gallons the typical American uses indoors are hot water, and they have to wait 30 seconds to 2 minutes for the tap to heat up. That wait is long enough for the typical person to get distracted, leading them to wait double the necessary time before using their hot water.

These wasted gallons add up. A study by the Department of Energy estimates that a household of four with four hot water fixtures saves 3,600 to 12,000 gallons a year if they install an ‘on demand’ recirculation system.

Apply to receive up to $50 for purchasing and installing an ‘on demand’ hot water recirculator.

Who is eligible for the JCSA ‘On Demand’ Hot Water Recirculator Rebate?

You must be a JCSA residential water customer to apply. JCSA water customers are residents of James City County, excluding those using private wells or Newport News Waterworks water. Please see rebate requirements for details.

Many developments have signed Water Conservation Agreements during the rezoning or special use permit process before construction could begin. If your development has signed one, then the agreement should be reflected as restrictions in your neighborhood rules and covenants. Please reference your neighborhood rules and covenants before pursuing any JCSA rebate. If you are required by your neighborhood covenant to fulfill any rebated actions, then you may not be eligible for that rebate. Please also check our list of Developments and Subdivisions to see if your development has signed a Water Conservation Agreement that should be reflected as requirements in your rules and covenants.

Why install an ‘on demand’ hot water recirculator?

By installing an ‘on demand’ hot water recirculator, you can:

  • save time
  • save water
  • save municipal energy use
  • receive a $50 rebate!*

* All rules & restrictions apply. Please see rebate for details.

Frequently Asked Questions

On Demand Hot Water Recirculator Guide

See our Water Recirculator Guide & Rebate Form for printable guide and rebate details.

The complete JCSA Water Conservation Rebate Programs booklet - (Enhanced Booklet), which contains this and all other JCSA rebate guides and forms is available above and free at participating local stores. Quantities are limited.



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