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Contact Information:


James City Service Authority (JCSA)

119 Tewning Rd. Williamsburg, VA 23188

Directions - Directory

P: 757-259-5416
F: 757-229-2463


"Let's be Water Smart" is a public/private water management initiative of the JCSA. The goal of Let's be Water Smart is to promote responsible water usage in James City County, Virginia. For more information or to become a Water Smart partner, contact JCSA at 119 Tewning Rd., Williamsburg, VA 23188-2639


Hours of Operation


8 a.m. - 5 p.m.





WaterSense High-Efficiency Toilet Rebate


Toilets are the greatest user of water in the typical North American home.

Apply to receive up to $40 per toilet for replacing your toilets with WaterSense high-efficiency toilets.

Who is eligible for the JCSA WaterSense High-Efficiency Toilet Rebate?

You must be a JCSA residential water customer to apply. JCSA water customers are residents of James City County, excluding those using private wells or Newport News Waterworks water. Your new WaterSense high-efficiency toilets must be replacement fixtures. Please see rebate requirements for details.

Many developments have signed Water Conservation Agreements during the rezoning or special use permit process before construction could begin. If your development has signed one, then the agreement should be reflected as restrictions in your neighborhood rules and covenants. Please reference your neighborhood rules and covenants before pursuing any JCSA rebate. If you are required by your neighborhood covenant to fulfill any rebated actions, then you may not be eligible for that rebate. Please also check our list of Developments and Subdivisions to see if your development has signed a Water Conservation Agreement that should be reflected as requirements in your rules and covenants.

Why install WaterSense high-efficiency toilets?

By installing a WaterSense high-efficiency toilets, you can:

  • save water
  • save municipal water
  • enjoy a high level of performance
  • receive a $40 rebate per toilet!*

* All rules & restrictions apply. Please see rebate for details.

Frequently Asked Questions

What is a WaterSense high-efficiency toilet? How is it different from a low-flow toilet?
Why WaterSense?
What are some benefits of WaterSense high-efficiency toilets?
How much water can I save?
How do high-efficiency toilets work?
What are some things I’ll need to consider before replacing my toilets with WaterSense high-efficiency toilets?
Where can I buy WaterSense high-efficiency toilets?
What should I do with my old toilets?
What else can I do to conserve municipal water?

Water Sense High-Efficiency Toilet Rebate

See our WaterSense High-Efficiency Toilet Rebate Guide & Form for printable guide and rebate details.

The complete JCSA Water Conservation Rebate Programs booklet - (Enhanced Booklet), which contains this and all other JCSA rebate guides and forms is available above and free at participating local stores. Quantities are limited.

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