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Contact Information:


James City Service Authority (JCSA)

119 Tewning Rd. Williamsburg, VA 23188

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P: 757-259-5416
F: 757-229-2463


"Let's be Water Smart" is a public/private water management initiative of the JCSA. The goal of Let's be Water Smart is to promote responsible water usage in James City County, Virginia. For more information or to become a Water Smart partner, contact JCSA at 119 Tewning Rd., Williamsburg, VA 23188-2639


Hours of Operation


8 a.m. - 5 p.m.





JCSA Drought Management Emergency Actions


Stage I

Once a drought declaration is issued, the following emergency actions for Stage I will be put into effect:

  • Voluntary water conservation measures will be encouraged.
  • A public awareness and information process will be implemented to distribute additional water-conservation information and other special notices to JCSA customers. Industrial and commercial users will be asked to initiate internal conservation plans.
  • New construction under County's Landscaping Ordinance may delay landscape installation with a bond when drought declaration is evoked. This is in lieu of voluntary water conservation measures.

Stage II

If Stage I fails to bring about necessary water savings, or when a parameter described in Paragraph 5 for Stage II is reached, Stage II will be put into effect. The following emergency actions will occur in Stage II:

  • The watering of shrubbery, trees, lawns, grass, plants, or any other vegetation is not permitted, except indoor plantings, greenhouse, or nursery stocks, or from a bucket or other container not exceeding three (3) gallons in capacity and except watering by commercial nurseries of plants freshly planted and once a week for five weeks following planting or until the drought emergency declaration is revoked.
  • Washing of automobiles, trucks, trailers, boats, airplanes, or other types of mobile equipment is not permitted except in facilities operating with a water recycling system approved by the General Manager of the JCSA, or except from a bucket or other container not exceeding three (3) gallons in capacity; provided, however, that any facility operating with an approved water recycling system shall prominently display in public view a notice stating that such system is in operation. In lieu of the provision hereof the County Administrator may curtail the hours of operation of commercial enterprises offering such services or washing their own equipment.
  • Washing of streets, driveways, parking lots, service station aprons, office buildings, the exterior of homes or apartments, or other outdoor surfaces by commercial washing / cleaning services is not permitted except from a bucket or other container not exceeding three (3) gallons of capacity.
  • The operation of any ornamental fountain or other structure making similar use of water is not permitted.
  • The filling of swimming and/or wading pools, or the refilling of swimming and/or wading pools that were drained after the effective date of the declaration is not permitted.
  • The use of water from fire hydrants for any purpose other than fire suppression or other emergency is not permitted except as authorized by the General Manager of the JCSA.
  • Serving of water in restaurants, except upon request of customers, will not be permitted.

Stage III

If Stage II fails to bring about necessary water savings, Stage III will be put into effect. The following emergency actions will occur in Stage III:

  • The General Manager of the JCSA shall allocate water to customers based on a reduction of either the average consumption of their last twelve months billing or water consumption data available from similar activities of equal intensity.
  • a. Residential, Industrial, commercial, and school use of water shall be reduced by 25 percent of normal consumption.
  • b. The amount of water allocated shall not be less than fifty (50) gallons per person per day per household.
  • Increased water rates of 300 percent will be charged for water use in excess of the conservation goal.
  • Installation of new water service connections will be suspended.
  • Application for appropriate state or federal drought emergency grants will be submitted.

Stage IV

The Board of Supervisors, County Administrator or his designee, may implement additional restrictions determined prudent to reduce water demand.

No new water service connections will be sold, and permits for the installation of new wells will not be issued, except for replacement of failed private domestic wells where public water service is not available.

Revocation of Drought Declaration

When the average daily demand for the Central System has fallen below the trigger levels for each increased stage of water conservation and has remained below that level for 15 consecutive days, or by mutual agreement of the water purveyors in James City County, or when the declaration of a water emergency is lifted by the Executive Director of the Department of Environmental Quality in accordance with the Groundwater Management Act, the drought management requirements for that stage may be lifted.

It should be emphasized that personal conservation efforts shall be maintained to avert other emergency situations.

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