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Contact Information:

 

Fire Administration

5077 John Tyler Highway

Williamsburg, VA 23185

Directions - Directory


P: 757-220-0626
F: 757-220-9125

 

fire@
jamescitycountyva.gov


For Emergencies dial 911

 

Hours of Operation

 

8 a.m. - 5 p.m.
Monday-Friday

 

 

 

 

 

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Fire Department FAQs

What if my smoke detector is beeping?

  • Make sure there is no smoke or fire in your house.
  • Try changing the battery.
  • If it is still beeping and your smoke detector is more than 10 years old, it needs to be replaced.
  • Call James City County Fire Administration at 757-220-0626 during normal business hours or call Emergency Communications at 757-566-0112 after normal business hours or on holidays and weekends.

 

I have received a bill for my ambulance ride, but I have insurance. Why was my insurance not billed, and how do I have my insurance billed?

Most likely the providers who transported you were not able to get your insurance information from the hospital or a signature from you releasing James City County Fire Department (JCCFD) to bill Medicare or your insurance at that time. All you need to do is contact James City County Fire Department’s billing company, EMS MC, at 1-800-814-5339 or emsbilling.info. If you cannot get through or you still need assistance, please contact Laura Simmons, our County EMS Billing Technician, at 757-220-0626 or via Email.

 

I received a bill from JCCFD for my ambulance service, but the address to mail my information/payment is in Lewisville, NC. Is this a scam?

No. JCCFD contracts out to a billing company to handle most of our billing process. EMS MC, our billing company, is located in Lewisville, NC.

 

How can I obtain a copy of my medical report or ambulance bill?

If the patient is over 18 years of age,  he/she must come to our Fire Administration office at 5077 John Tyler Hwy., with a valid form of identification, (driver’s license or passport), and fill out a medical release form. If the patient is under 18, he/she may have a parent or guardian pick up the report for them with a valid form of identification. Call Fire Administration at 757-220-0626 for more information.

 

What is the ISO rating for my home? How far is my home from the nearest fire station and fire hydrant?

The rating depends on how far your home is from the nearest fire station and fire hydrant.

  • Class 4: Applies if your home is within 5 road miles of a fire station and within 1,000 feet of a fire hydrant.
  • Class 8B: Applies if your home is within 5 road miles of a fire station but beyond 1,000 feet of a fire hydrant.
  • Class 10: Applies to those properties beyond 5 road miles of a fire station.

The easiest way to determine these factors is to use googlemaps.com / mapquest.com. There is no accurate way to measure the distance from your house to a hydrant without physical measurements. You also need to contact your insurance agent to find out what they use as the point of measurement. (i.e., end of driveway, front door, corner of property, etc.)

 

Why do fire engines and ambulances run together?

All JCCFD personnel are cross trained in firefighting and delivering emergency medical services. To satisfy our manpower requirements for emergency medical and fire calls often the apparatus respond together.

 

Where can I find the phone numbers to JCCFD fire stations?

We do not publish individual fire station numbers. If you have an EMERGENCY dial 911. If you need information contact JCCFD Fire Administration at 757-220-0626 from 8 a.m. to 5 p.m. Monday – Friday. For non-emergencies after hours call Emergency Communications at 757-566-0112.

 

How do I schedule a home safety inspection?

Contact Cori Padilla, our Public Education Officer, at 757-565-7610.

 

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