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Contact Information:


James City Service


Directions - Directory

119 Tewning Rd.

Williamsburg, VA 23188




Hours of Operation


8 a.m. - 4:30 p.m.



P: 757-253-6800
F: 757-259-4115

For questions about:


Starting or Stopping Service


Web Self-Service or Kubra



P: 757-229-7421
F: 757-229-2463

7 a.m. to 3:30 p.m.


Water / Sewer Emergencies


P: 757-229-7421
7 a.m. to 3:30 p.m

After Hours

Special Information Hotline


Miss Utility

Dial 811 in Virginia or

Online Applications


James City Service Authority Water and Wastewater Collection for the County


Effective July 1, 2012, landlords must submit a signed Landlord Authorization Form to the JCSA when leasing a property to a new tenant before water and sewer accounts can be placed in a tenant’s name per approved Virginia General Assembly House Bill 567.

For more information, contact JCSA Customer Service at 757-253-6800.


To provide municipal water and wastewater service to County residences and businesses in the Primary Service Area between Toano and Grove and to operate dedicated detached central water systems in other areas of the County in accordance with local, State and Federal rules and regulations.


  1. Balance municipal water and wastewater demands with available resources.
  2. Provide municipal potable water service to customers by operating and maintaining water supply facilities in accordance with local, State, and Federal requirements to ensure the availability of a potable and reliable water supply.
  3. Provide municipal wastewater collection service to customers by operating and maintaining wastewater pumping stations, gravity sewers and force mains in accordance with local, State, and Federal requirements to provide reliable public wastewater service without polluting the environment.

Other Helpful Water links


Take Your H2O To Go! Launches new TapIt App!

Fill up your water bottle for free at a participating business or fountain location near you!  

(Hampton Roads, Va., June 12, 2014) – Reach for the tap and raise your water bottles, Hampton Roads. Now there’s an app for that! Today, announced it has launched a new mobile application to help residents find free tap water at business and fountain locations throughout the region. The new mobile TapIt app, available for free for iPhone and Android devices, is part of a joint effort between regional water utilities to encourage citizens to choose tap over bottled water.

“Reaching for the tap is the clear choice when it comes to drinking water, and the new TapIt Hampton Roads app is a convenient way for residents and visitors to refill their reusable water bottles with healthy tap water on the go,” said Julia B. Hillegass, team leader. “The TapIt app is a great reminder of the access we have to an ample supply of clean, safe tap water in this region.”

With over 100 TapIt locations in Hampton Roads, the TapIt network provides a no-cost alternative to bottled water that reduces landfill waste and litter. The app makes finding participating businesses quick and easy, and app users can share their experiences by tagging their refills on Facebook and Twitter.

Businesses can get on the map with TapIt by signing up to become a partner at Being a part of the TapIt network is free, and there are no obligations. Participants only need a faucet behind the counter, soda machine or any self-service access to water. To learn more about the TapIt program in Hampton Roads, or to download the app, visit

About TapIt - TapIt is a multi-state non-profit that has partnered with stakeholders in the Hampton Roads region to expand tap water consumption. The region-wide water bottle refilling network links on-the-go users to participating cafés and restaurants that provide free access to drinking water. To find out more about TapIt Hampton Roads, visit

About - With a focus on simple steps residents can take to find their “inner green,” is a region-wide public awareness campaign powered by the region’s 16 cities and counties and administered through the Hampton Roads Planning District Commission. The campaign is centered around, a go-to resource for everything green in Hampton Roads. Site features include pages with easy-to-use green practices to implement in your home, yard, business, community and classroom, an interactive calendar highlighting regional events and the “Let’s Talk Green” blog, written by a team of local experts who work in the region’s municipal utility and environmental divisions.


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