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Contact Information:


James City Service

Authority (JCSA)

Directions - Directory

119 Tewning Rd.

Williamsburg, VA 23188




Hours of Operation


8 a.m. - 4:30 p.m.



P: 757-253-6800
F: 757-259-4115

For questions about:


Starting or Stopping Service


Web Self-Service or Kubra



P: 757-229-7421
F: 757-229-2463

7 a.m. to 3:30 p.m.


Water / Sewer Emergencies


P: 757-229-7421
7 a.m. to 3:30 p.m

After Hours

Special Information Hotline


Miss Utility

Dial 811 in Virginia or

Online Applications


James City Service Authority Water and Wastewater Collection for the County


Prevent frozen water pipes and breaks in your home during
freezing temperatures by following these preparedness tips:

Let water drip from a fixture that is the furthest away from the water supply line.

Leave cabinet doors open under the sinks so heat from the room reaches the pipes.

Make sure the water is turned off to outside spigots, remove any hoses or attachments and cover the spigot.

Locate your emergency water shut-off valve in case a water pipe freezes and breaks.


To provide municipal water and wastewater service to County residences and businesses in the Primary Service Area between Toano and Grove and to operate dedicated detached central water systems in other areas of the County in accordance with local, State and Federal rules and regulations.


  1. Balance municipal water and wastewater demands with available resources.
  2. Provide municipal potable water service to customers by operating and maintaining water supply facilities in accordance with local, State, and Federal requirements to ensure the availability of a potable and reliable water supply.
  3. Provide municipal wastewater collection service to customers by operating and maintaining wastewater pumping stations, gravity sewers and force mains in accordance with local, State, and Federal requirements to provide reliable public wastewater service without polluting the environment.

Other Helpful Water links

askHRgreen.orgDrop those Drips!

Put a stop to water wasted from household leaks - during "Fix a Leak Week," March 16-22

(Hampton Roads, VA, March 4, 2015) – In the average American household, leaks can account for more than 10,000 gallons of wasted water each year. That’s enough water to fill a backyard swimming pool! To address this unnecessary waste, is promoting EPA’s seventh annual “Fix a Leak Week,” March 16-22, and encouraging Hampton Roads residents to put a stop to running toilets, dripping faucets and other household leaks.

“Tap water plays an important part in keeping our communities healthy, safe and economically viable, all at an affordable price,” said Julia B. Hillegass, public information and community affairs administrator for the Hampton Roads Planning District Commission, which oversees “Fix a Leak Week is a wake-up call for everyone to check their fixtures and make repairs so that every drop of tap water counts.”

The experts recommend implementing the simple “Check, Twist and Replace” test: 

  • Check for leaks. Look for dripping faucets, showerheads and fixture connections. Also check for toilets with silent leaks by putting a few drops of food coloring into the tank to see if it appears in the bowl before you flush. Don’t forget to check irrigation systems and outdoor spigots too.
  • Twist and tighten pipe connections. To save more water, without a noticeable difference in flow, twist on a WaterSense labeled faucet aerator or showerhead.
  • Replace the fixture if necessary. Look for WaterSense labeled models, which are independently certified to use 20 percent less water and perform as well as or better than standard models.

In many cases, fixture replacement parts pay for themselves quickly and can be installed by handy do-it-yourselfers or local plumbing professionals. For more information on finding and fixing leaks, please visit

For more information about all things green in Hampton Roads, visit




askHRgreen.orgis your go-to resource for all things green in Hampton Roads— from recycling tips and pointers for keeping local waterways clean to water-saving ideas and simple steps to make local living easy on the environment. Launched in 2011, the region-wide public awareness and education campaign is administered through the Hampton Roads Planning District Commission and powered by the following members: The cities of Chesapeake, Franklin, Hampton, Newport News, Norfolk, Poquoson, Portsmouth, Smithfield, Suffolk, Virginia Beach, and Williamsburg; the counties of Gloucester, Isle of Wight, James City, Southampton, Surry and York and HRSD. Like on Facebook, follow on Twitter, tune in to YouTube and catch the “Let’s Talk Green” blog, written by a team of local experts.


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