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Contact Information:


James City Service

Authority (JCSA)

Directions - Directory

119 Tewning Rd.

Williamsburg, VA 23188




Hours of Operation

Engineering & Operations
7 a.m.-3:30 p.m.

8 a.m.-4:30 p.m.


P: 757-253-6800
F: 757-259-4115

For questions about:


Starting or Stopping Service


Web Self-Service or Kubra



P: 757-229-7421
F: 757-229-2463

7 a.m. to 3:30 p.m.


Water / Sewer Emergencies


P: 757-229-7421
7 a.m. to 3:30 p.m

After Hours

Special Information Hotline


Miss Utility

Dial 811 in Virginia or

Online Applications


DEQ Consent Order Program


In 2005 the Environmental Protection Agency (EPA) advised the Hampton Roads Sanitation District (HRSD) that it was EPA’s intention to place HRSD under a Federal Consent Decree to address Sanitary Sewer Overflows (SSO’s). The EPA further collaborated with the Virginia Department of Environmental Quality (DEQ) to place thirteen Localities that discharge wastewater to HRSD under a State Consent Order to address SSO’s in the Localities’ systems. JCSA was one of the thirteen Localities included along with Williamsburg, York County, Gloucester, Newport News, Poquoson, Hampton, Virginia Beach, Chesapeake, Portsmouth, Suffolk, Smithfield, and Isle of Wight County. After two years of coordination between HRSD, the Localities, and the DEQ, the Consent Order language and technical standards were completed and the order became effective on September 26, 2007. EPA's Consent Decree with HRSD was issued February 2010.

JCSA completed flow monitoring at 74 of its 76 pump station service areas in order to establish dry and wet weather flow patterns. This information was used to determine which basins exceed inflow and infiltration threshold expectations and require further Sewer System Evaluation Surveys (SSES's). Forty-eight of JCSA's 76 sewer basins have been identified as requiring SSES inspection. Inflow and infiltration is extraneous flow that enters the wastewater collection system through defects in pipes and manholes or by illegal/deliberate connections with storm drains, roof leaders, basement sumps, etc. SSES activities include manhole inspections, smoke and dye testing, night flow isolation, and closed circuit television inspection of mains. The flow data was also be used to develop a JCSA system hydraulic model and a Regional Hydraulic Model of HRSD's interceptor forcemain system that enables the Region to better assess capacity issues and pressures in the system.

JCSA completed all SSES activities by November 2011 in accordance with the Consent Order. The next step in the process was to evaluate the findings and develop a Rehabilitation Plan for implementation. However, in 2012, all public sewer utilities in Hampton Roads agreed to participate in a comprehensive study to evaluate the potential benefits to their customers if a Regional approach to rehabilitation and capacity enhancement was pursued. This was to be accomplished by consolidating all wastewater system assets under one regional organization - HRSD. The EPA and DEQ agreed to suspend the compliance schedule and allowed one year for the study completion. The study projected that nearly one billion dollars may be saved by consolidating under HRSD, however, Localities were concerned about relinquishing their wastewater infrastructure assets to HRSD. The Localities approached HRSD about considering a “hybrid” consolidation plan allowing them to maintain ownership of their wastewater assets and continue to provide local customer service, but take advantage of projected cost savings associated with a regional approach to rehabilitation and capacity enhancement as predicted in the study.

In February, 2014 all thirteen (13) Localities and HRSD signed a memorandum of agreement in support of the “hybrid” initiative to authorize HRSD to develop, fund, and implement a regional rehabilitation and capacity enhancement plan (also known as a Regional Wet Weather Management Plan (RWWMP)). HRSD and the Localities are required to submit the RWWMP to EPA by October 2016.

Under the memorandum of agreement, JCSA and the other Localities will retain ownership of their wastewater infrastructure assets and will be responsible for ongoing management, operation, maintenance, and customer service. HRSD will be responsible for system improvements to include rehabilitation of excessively leaky pipes and manholes, and capacity enhancements associated with pump stations and piping systems where deemed necessary or cost beneficial.  The “hybrid” approach is expected to save nearly one billion dollars regionally while allowing localities to maintain ownership and control of their wastewater assets.


Costs for flow monitoring, modeling, and SSES’s from approximately 2008 to 2012 are estimated at $2,000,000. Costs for ongoing Management, Operation and Maintenance (MOM) required under the Consent Order are estimated to be about $300,000 annually. Ongoing sewer system improvements and repair of significant defects is projected to cost about $1,000,000 annually.

Project Schedule

  • Flow Monitoring – September 2008
  • SSES Plan – December 2008
  • Completion of SSES field activities – September 2011
  • Condition Assessment and regional Wet Weather Management Plan (now HRSD’s primary responsibility – October 2016
  • Rehabilitation Projects  - 2017-2037

Project Team

JCSA – Danny W. Poe, P.E. Project Manager 757-259-5452

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