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Contact Information:


James City Service

Authority (JCSA)

Directions - Directory

119 Tewning Rd.

Williamsburg, VA 23188




Hours of Operation

Engineering & Operations
7 a.m.-3:30 p.m.

8 a.m.-4:30 p.m.


P: 757-253-6800
F: 757-259-4115

For questions about:


Starting or Stopping Service


Web Self-Service or Kubra



P: 757-229-7421
F: 757-229-2463

7 a.m. to 3:30 p.m.


Water / Sewer Emergencies


P: 757-229-7421
7 a.m. to 3:30 p.m

After Hours

Special Information Hotline


Miss Utility

Dial 811 in Virginia or

Online Applications


Other LInks for Water Conservation


Visit these sites for more information on indoor and outdoor conservation.

  • Let's be Water Smart - James City County's water conservation program.
  • Water Awareness Subcommittee – Regional consortium of public utilities dedicated to water efficiency education and programs.

  • American Water Works Association - A great source for water-related issues, books, and products.
  • H2ouse - California Urban Water Conservation Council's interactive website showing how to save water at home.
  • WaterWiser - WaterWiser is a program of the American Water Works Association, and offers excellent conservation how to's, leak and usage calculators, and helpful links.
  • Virginia Cooperative Extension - Expert advice on soil and turf management.
  • The Irrigation Association - A great place to start when researching home irrigation systems.
  • The USDA Natural Resources Conservation Department - All the information you need to create your own backyard habitat.
  • Hampton Roads Gardening. Published by The Daily Press, this is a fabulous local gardening and lawn resource guide, with monthly garden and lawn care tips.


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