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Contact Information:


James City Service

Authority (JCSA)

Directions - Directory

119 Tewning Rd.

Williamsburg, VA 23188




Hours of Operation


8 a.m. - 4:30 p.m.



P: 757-253-6800
F: 757-259-4115

For questions about:


Starting or Stopping Service


Web Self-Service or Kubra



P: 757-229-7421
F: 757-229-2463

7 a.m. to 3:30 p.m.


Water / Sewer Emergencies


P: 757-229-7421
7 a.m. to 3:30 p.m

After Hours

Special Information Hotline


Miss Utility

Dial 811 in Virginia or

Online Applications


James City Service Authority Water and Wastewater Collection for the County



To provide municipal water and wastewater service to County residences and businesses in the Primary Service Area between Toano and Grove and to operate dedicated detached central water systems in other areas of the County in accordance with local, State and Federal rules and regulations.


  1. Balance municipal water and wastewater demands with available resources.
  2. Provide municipal potable water service to customers by operating and maintaining water supply facilities in accordance with local, State, and Federal requirements to ensure the availability of a potable and reliable water supply.
  3. Provide municipal wastewater collection service to customers by operating and maintaining wastewater pumping stations, gravity sewers and force mains in accordance with local, State, and Federal requirements to provide reliable public wastewater service without polluting the environment.

Other Helpful Water links

Spruce Up Your Yard for Spring with Eco-friendly Lawn and Landscape Tips from

(Hampton Roads, Va., March 19, 2015) – After Hampton Roads’ seemingly endless winter, most everyone with a yard is ready to spruce up their outdoor spaces for spring’s arrival. Now is the perfect time to get your curb appeal back in shape, and the experts encourage eager gardening enthusiasts to think green when implementing their seasonal lawn and garden plans. The following tips will help you create a landscape that’s easy on the eyes—and the environment.

  • Test Your Soil. Applying fertilizer to your lawn may not be necessary. An inexpensive soil test can help determine if fertilizer is needed and if so, how much to put down. Cutting back on fertilizer saves you money and improves local water quality. Details at
  • Plant More Plants. Grass is better than bare dirt, but plants and trees are better than grass! Plants not only make your yard look great, they also soak up lots of stormwater runoff produced by the hard surfaces of your home. Bonus? Less grass means less mowing! 
  • Choose Native Plants. Native plants are often drought tolerant, disease resistant and perfectly suited to thrive in our climate. Because of this, they require little to no fertilizer while still providing the landscaping look you seek.
  • Cleanup Your Clippings. Don’t blow grass clippings into the road or down storm drains. Better yet, leave them right on your grass, where they serve as a natural fertilizer and help keep your lawn green without dangerous chemicals.
  • Consider Compost. Dead limbs, grass clippings, pulled weeds – oh my! Composting is the best way to dispose of unwanted plant scraps because the byproduct is an eco-friendly source of nutrients for your soil. It will also help decrease your contributions to local landfills. Yard waste should never go in your curbside recycling container, but may be accepted for composting at a drop-off center in your community. Find out at
  • Mulch Your Beds. Mulch gives any flowerbed a uniform, finished look. But did you know that it’s also eco-friendly? Mulch helps retain moisture (meaning less watering) and also controls erosion, weeds and soil temperatures.
  • Water Wisely. Grassy lawns only need about one inch of rain per week to thrive. Use a rain gauge to determine if watering is necessary. When needed, be sure to adjust sprinklers so they are watering plants, not pavement.
  • Put Rain to Work. The roof of your home puts of lots of rain, but you don’t have to let it go down the (storm) drain, Installing a rain barrel for less than $100 will allow you to store rainwater for all your outdoor watering needs, while reducing your property’s threat to local water quality.




askHRgreen.orgis your go-to resource for all things green in Hampton Roads— from recycling tips and pointers for keeping local waterways clean to water-saving ideas and simple steps to make local living easy on the environment. Launched in 2011, the region-wide public awareness and education campaign is administered through the Hampton Roads Planning District Commission and powered by the following members: The cities of Chesapeake, Franklin, Hampton, Newport News, Norfolk, Poquoson, Portsmouth, Smithfield, Suffolk, Virginia Beach, and Williamsburg; the counties of Gloucester, Isle of Wight, James City, Southampton, Surry and York and HRSD. Like on Facebook, follow on Twitter, tune in to YouTube and catch the “Let’s Talk Green” blog, written by a team of local experts.


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