Contact Information:

 

James City Service Authority

101-E Mounts Bay Rd.
Williamsburg, VA 23185

Directions - Directory

P: 757-253-6805
F: 757-253-6850

 

Hours of Operation

 

8 a.m. - 5 p.m.
Monday-Friday

 

Customer Service

 

757-253-6800

 

Water / Sewer Emergencies

 

7 a.m. to 3:30 p.m
757-229-7421

After Hours
757-566-0112

Special Information Hotline
757-259-4911

 

Email

 

jcsa@jamescitycountyva.gov

 

Online Applications

• Request for Service - Hook up new water service online
• Submeter Information

• Submeter Registration
• Enter Reading of Customer Owned Meter

• Utility Service Connection - Apply for new water connections online
• 60 Day Exemption Form
• JCSA Forms

 

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• Department Home Page
• Adopt-a-Hydrant
• Board of Directors
• Backflow Prevention & Cross Connection Control Program
• Design and Acceptance Criteria for Water Distribution and Sanitary Sewer Systems
• Fats, Oils and Grease
• Frequently Asked Questions
• Grinder Pump Program
• JCSA Background Info
• JCSA Project List
• Let's Be Water Smart
• Newsletters
• Outdoor Water Use
• Organization Chart
• Rates and Charges
• Rebates
• Regulations Governing
  Utility Service
• Regional Construction Standards
• Water Conservation
• Water Quality Report

 

 

James City Service Authority Water and Wastewater Collection for the County

Mission

 

To provide municipal water and wastewater service to County residences and businesses in the Primary Service Area between Toano and Grove and to operate dedicated detached central water systems in other areas of the County in accordance with local, State and Federal rules and regulations.

 

Goals

1. Balance municipal water and wastewater demands with available resources.
2. Provide municipal potable water service to customers by operating and maintaining water supply facilities in accordance with local, State, and Federal requirements to ensure the availability of a potable and reliable water supply.
3. Provide municipal wastewater collection service to customers by operating and maintaining wastewater pumping stations, gravity sewers and force mains in accordance with local, State, and Federal requirements to provide reliable public wastewater service without polluting the environment.

 

 

Other Helpful Water links:

• Water News Release (HQ): EPA Recognizes Leaders in Water Efficiency: WaterSense Partners of the Year named
• For Billing Information - Hampton Roads Sanitation District (HRSD) website
• Cap It
• HR Hampton Roads Water Efficiency Team
• Hampton Roads Planning District Commission
• The Hampton Roads Sanitation District (HRSD) has an education program.
• Information for the neighbors of Newport News Waterworks' Reservoirs