James City Service
119 Tewning Rd.
Williamsburg, VA 23188
Hours of Operation
8 a.m. - 4:30 p.m.
For questions about:
Starting or Stopping Service
Web Self-Service or Kubra
Water, Sewer or Grinder Pump Service Questions
7 a.m. to 3:30 p.m.
Water / Sewer Emergencies
7 a.m. to 3:30 p.m
Special Information Hotline
Dial 811 in Virginia or
- Landlord Authorization Form
- Request for Service - Hook up new water service online
- Submeter Information
- Utility Service Connection - Apply for new water connections online
- 60 Day Exemption Form
- JCSA Forms
James City Service Authority - Background
The James City Service Authority (JCSA) is a public body politic and corporate of the Commonwealth of Virginia. The JCSA was created in 1969 by the James City County Board of Supervisors pursuant to the Virginia Water and Sewer Authorities Act (Code of Virginia, 1950, as amended). The JCSA was created to acquire, construct, operate and maintain, to the extent determined by the JCSA to be financially feasible, an integrated water system and an integrated sewer collection system in James City County. The Board of Directors is appointed by the Board of Supervisors, and since 1976, the Board of Supervisors has appointed its members as Directors of the JCSA to more fully coordinate JCSA activities with those of the County in the planning and development of utility systems.
The Board of Directors has authorized water and sewer operations for the JCSA within the Primary Service Area (PSA) in the County. The JCSA also provides water and/or sewer service to limited sections of York County and the City of Williamsburg with the concurrence of the appropriate governing bodies.
The JCSA’s water system includes the central water system and Five Forks Water Treatment Facility (FFWTF) with 10 water production facilities and seven independent water production facilities that are located outside the PSA. There are approximately 400 miles of water transmission and distribution lines throughout the entire system. The water system facilities supply approximately 4.7 million gallons of water per day to 20,858 water customers.
The JCSA’s sewer system includes 76 pump stations with approximately 430 miles of sewer collection lines. The sewer system facilities collect and move approximately 4.7 million gallons of sewage per day for 22,575 sewer customers. The JCSA has no sewage treatment facilities. Sewage treatment for areas served by the JCSA, as well as for other Hampton Roads communities, is provided by the Hampton Roads Sanitation District (HRSD).
As of June 30, 2015, the JCSA had 89 full-time employees with the responsibility to operate and maintain its utility facilities and lines. The JCSA’s operating funds are self-supporting, and the JCSA receives no share of any local or property tax levies. The Board of Directors has the sole power to set water and sewer utility rates and related fees. The Board of Directors adopted an inverted-block or inclining rate structure in 1996 for fiscal year 1997 for residential customers which incorporates a unit charge that increases with increasing consumption. The primary objective of establishing the inverted-block rate structure was to reduce water use, particularly from large-volume residential customers. Click here for current rates and charges.
The JCSA currently has groundwater permits for its central system to withdraw 8.9 million gallons per day to support the residential and commercial customers. With the current rate of growth, it is estimated this amount of water will meet the County’s needs through 2018. The JCSA entered into an agreement with Newport News to purchase five million gallons of water per day to meet the County’s water needs through 2040. Water conservation is an important component of meeting the future water needs.