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Contact Information:


James City Service

Authority (JCSA)

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119 Tewning Rd.

Williamsburg, VA 23188




Hours of Operation

Engineering & Operations
7 a.m.-3:30 p.m.

8 a.m.-4:30 p.m.


P: 757-253-6800
F: 757-259-4115

For questions about:


Starting or Stopping Service


Web Self-Service or Kubra



P: 757-229-7421
F: 757-229-2463

7 a.m. to 3:30 p.m.


Water / Sewer Emergencies


P: 757-229-7421
7 a.m. to 3:30 p.m

After Hours

Special Information Hotline


Miss Utility

Dial 811 in Virginia or

Online Applications


Design and Acceptance Criteria for Water Distribution and Sanitary Sewer Systems



Click image below to view document.


JCSA Design Criteria Manual Cover



Water Conservation Agreements

Most rezoning and special use permit applications include proffers or conditions to address water conservation practices to be incorporated into the proposed development to reduce water consumption.  These include water efficient landscaping, irrigation systems, and indoor appliances.  A guidance document titled Water Conservation Guidelines is provided in order to assist in drafting Water Conservation Agreements.

Pre-Construction Courtesy Inspection

The James City Service Authority provides a fee-free Pre-Construction Courtesy Inspection to validate existing water and sewer infrastructure prior to Contractor occupying the site. This inspection will include all water and sewer infrastructures. Building Contactors must contact JCSA two working days prior to occupying the property with material or equipment. The offer is voided if the site has been occupied, to include clearing, razing, material or equipment prepositioning, or construction of any kind.


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