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Contact Information:


James City Service

Authority (JCSA)

Directions - Directory

119 Tewning Rd.

Williamsburg, VA 23188




Hours of Operation

Engineering & Operations
7 a.m.-3:30 p.m.

8 a.m.-4:30 p.m.


P: 757-253-6800
F: 757-259-4115

For questions about:


Starting or Stopping Service


Web Self-Service or Kubra



P: 757-229-7421
F: 757-229-2463

7 a.m. to 3:30 p.m.


Water / Sewer Emergencies


P: 757-229-7421
7 a.m. to 3:30 p.m

After Hours

Special Information Hotline


Miss Utility

Dial 811 in Virginia or

Online Applications


Regulations Governing Utility Service


JCSAThe JCSA regulations were written to promote good public utility and good business practice. The regulations reflect the obligation of the JCSA to its customers and the requirements that the customer must observe. These regulations govern the relations between the customer and the JCSA. The regulations have been approved and adopted by the JCSA Board of Directors. Amendments to the regulations may be made only by approval of the JCSA Board of Directors.

Click the image below to review the Regulations.

JCSA Regulations Governing Utility Services


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