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Contact Information:


James City Service

Authority (JCSA)

Directions - Directory

119 Tewning Rd.

Williamsburg, VA 23188




Hours of Operation

Engineering & Operations
7 a.m.-3:30 p.m.

8 a.m.-4:30 p.m.


P: 757-253-6800
F: 757-259-4115

For questions about:


Starting or Stopping Service


Web Self-Service or Kubra



P: 757-229-7421
F: 757-229-2463

7 a.m. to 3:30 p.m.


Water / Sewer Emergencies


P: 757-229-7421
7 a.m. to 3:30 p.m

After Hours

Special Information Hotline


Miss Utility

Dial 811 in Virginia or

Online Applications


New Service Request


Water and sewer services are available in different areas of the County. Contact Customer Services at 757-253-6800 for information on these services or to establish service with JCSA. You may also complete the service request form below and send it online. It is advisable to call the JCSA at 757-253-6800 to confirm receipt of this application and to confirm that your account has been established. Fees for new services will be billed to the address specified below.

Fields with asterisks are mandatory.


First Name *

MI *

Last Name *

Email: *

Driver's license number

Date Service is required *

Home Dialysis Required *

Service Address *

Subdivison *

Billing Address (if different from service address)

Phone Number - Work *

Phone Number - Home *

If Applicant is Tenant - Please provide Owner / Landlord contact information

If Applicant is purchasing property please provide closing attorney contact information

Closing date (if applicable)


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