James City Service
119 Tewning Rd.
Williamsburg, VA 23188
Hours of Operation
8 a.m. - 4:30 p.m.
For questions about:
Starting or Stopping Service
Web Self-Service or Kubra
Water, Sewer or Grinder Pump Service Questions
7 a.m. to 3:30 p.m.
Water / Sewer Emergencies
7 a.m. to 3:30 p.m
Special Information Hotline
- Landlord Authorization Form
- Request for Service - Hook up new water service online
- Submeter Information
- Utility Service Connection - Apply for new water connections online
- 60 Day Exemption Form
- JCSA Forms
James City County residents served by the James City Service Authority (JCSA) sewer system can obtain credit on the sewer and wastewater treatment portion of your Hampton Roads Utility Billing Service (HRUBS) statement by registering either the submeter attached to your lawn irrigation system, or by registering a hose bibb meter that attaches to your outside spigot.
Water is not included in the credit. Hose bibb meters are not accepted by the Hampton Roads Sanitation District (HRSD) for wastewater treatment credit. There is an $18.00 a year submeter fee.
Frequently Asked Questions
How do you obtain a submeter?
Contact a landscape company who installs lawn irrigation systems, or if you choose the hose bibb meter, you can find this information online by using search engines such as Google, Bing, Yahoo,or others* or by contacting a company who handles water meters.
Cubic foot submeter
*The JCSA does not endorse specific online search engines. These sites have not been reviewed by the JCSA for content, so use at your own risk.
When should you register your submeter?
As soon as the submeter is installed by the company putting in your lawn irrigation system, or when you receive the hose bibb meter from the manufacturer.
How do you read a submeter?
Pictured are examples of typical submeters which measure in gallons and cubic feet. The dial looks like the odometer in your car. A gallon submeter has six dials that change, the final two of which have a black background, followed by a stationary zero; the zero should be included in your reading. A cubic foot meter has no stationary zero. No numbers other than those on the dial itself should be included in your reading. Hose bibb meters measure in gallons, but have no stationary zero.
What happens if a submeter reading is submitted late?
Should a reading be received late, the credit will be delayed until the next billing cycle. Submeter deductions given for any one billing cycle cannot exceed the total water consumption for that billing period. No back credit will be given.
How does your submeter credit appear on the bill?
Sewer Service is based on your Water Usage. Your submeter reading is shown in the table under the Sewer section of your HRUBS bill and deducted from your Sewer Service.