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Contact Information:


James City Service

Authority (JCSA)

Directions - Directory

119 Tewning Rd.

Williamsburg, VA 23188




Hours of Operation

Engineering & Operations
7 a.m.-3:30 p.m.

8 a.m.-4:30 p.m.


P: 757-253-6800
F: 757-259-4115

For questions about:


Starting or Stopping Service


Web Self-Service or Kubra



P: 757-229-7421
F: 757-229-2463

7 a.m. to 3:30 p.m.


Water / Sewer Emergencies


P: 757-229-7421
7 a.m. to 3:30 p.m

After Hours

Special Information Hotline


Miss Utility

Dial 811 in Virginia or

Online Applications


Turning Off Your Water


The JCSA is allowing homeowners to turn off their water at the meter in an effort to promote efficiency and safety. Homeowners may interrupt water service so they can make a repair or execute an emergency shutoff.

Things to know about shutting off your water

You can shut off your water at the main shutoff valve located inside the house.

If you do not know where your main shutoff valve is, the inside valve is broken, or you have a leak outside the house, then you can shut off the water at the meter.

If for any reason you cannot shut off your water or you are apprehensive about trying, please contact JCSA Operations at 757-229-7421 and we will send someone out to help right away.

Use caution while removing the meter box lid to avoid pinching your fingers or pulling the attached wires loose.  To keep from damaging the wires, lift the lid about four inches and watch the wires as they move with the lid to the side.  The picture below on the left shows the wires.

Customers may only operate the ball valve within the meter setting, which is shown in the picture below on the right. The component on the right is the shutoff valve. When the tab on top is as shown, which is perpendicular to the meter, then the water is on. When off, the tab will be parallel to the meter, meaning that you only turn it 90 degrees for full operation. Ball valves do not operate like the valves commonly found throughout the home.

When finished with the repair, JCSA allows you to turn the water back on. If any work was done on your water system, there could be air in your lines. If air gets mixed into the system, you will see a 'milky' appearance in your water. Should that happen, we recommend that you turn on fixtures slowly and let the water run for a few minutes.

Carefully replace the meter box lid so you do not damage the meter or box, or create additional safety hazards, such as trip and fall hazards.

PLEASE NOTE that JCSA will not give permission for anyone other than its employees to turn off water from a main or branch line.

wireattchedtolid shutoff valve is on right
Wires attached to lid
Shutoff valve is on right up-arrow


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