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Contact Information:

 

Communications

Department

101-D Mounts Bay Rd.

Williamsburg, VA 23185

Directions - Directory

 

P: 757-253-6864

F: 757-253-6833

 

Community Video Center

1114 Ironbound Rd.

Williamsburg, VA 23188

P: 757-259-7700

Communications Staff Contact Information


Cox Cable Comments


757-886-4006

 

Hours of Operation

 

8 a.m. - 5 p.m.

Monday-Friday

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Cable TV

Cox Communications and competition

James City County currently has one cable TV provider. The County maintains a non-exclusive Franchise Agreement for cable television with Cox Communications. The non-exclusive franchise provides an open door for any other cable company to apply for a franchise with the County. 

Staff has spoken with representatives from other cable companies about providing services to County residents. To date, those companies have not made plans to invest in the underground wiring, equipment, facilities and other infrastructure needed to provide cable services. The County remains open to cable competition to our area.

Other TV alternatives in James City County are satellite TV and over-the-air TV (OTA) which requires an antenna and digital TV (DTV) ready television.

Cable TV rates, programming and customer service

Under Federal and State law, local government authority over cable companies is very limited. The County cannot regulate rates, equipment charges or programming. However, the County can assist with customer service issues through the cable company’s government affairs manager.

If you are having problems with your Cox cable service you should always contact Cox first. Most problems can be resolved 24/7 through their online customer service center or by phone, 757-224-1111.

For unresolved Cox customer service issues, call James City County Communications 757-886-4006 or email cablecomments@jamescitycountyva.gov.

Franchise fees

Franchise fees are charged by the State and local governments for use of the public rights-of-way. Federal law stipulates that the fee must be five percent or less of the cable company’s gross revenues from their operation within the local government’s jurisdiction. Cable companies itemize their franchise fees on cable customer statements.

Franchise fees are paid directly to the Commonwealth of Virginia. The State combines those fees with other telecommunications fees and taxes and returns a portion back to the local government.

Helpful links:


James City County Franchise Agreement with Cox Communications
Cox Communications Support or 757-224-1111

Federal Communications Commission

The Official Site of James City County, Virginia
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