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Contact Information:




101-D Mounts Bay Rd.

Williamsburg, VA 23185

Directions - Directory


P: 757-253-6864

F: 757-253-6833


Community Video Center

1114 Ironbound Rd.

Williamsburg, VA 23188

P: 757-259-7700

Communications Staff Contact Information

Cox Cable Comments



Hours of Operation


8 a.m. - 5 p.m.


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Cable TV

James City County currently has one cable TV provider. The County maintains a non-exclusive Franchise Agreement for cable television with Cox Communications. Other TV alternatives in James City County are satellite TV and over-the-air TV (OTA) which requires an antenna and digital TV (DTV) ready television.

If you are having problems with your Cox cable service you should always contact Cox first. Most problems can be resolved 24/7 through their online customer service center or by phone, 757-224-1111.


For unresolved Cox customer service issues, call James City County Communications 757-886-4006 or email


Cable TV FAQ


Cable TV competition
Q. Does Cox have a monopoly in James City County?

Q. Why is there no cable competition in James City County?


Cable TV regulation
Q. Who regulates the cable companies?

Q. What is a franchise agreement?

Q. At the end of the franchise term, can the County terminate the franchise?


Cable TV rates, fees and programming
Q: Can the County influence rates, equipment charges or the channel lineup?

Q. What are Franchise Fees?


Helpful links:

James City County Franchise agreement with Cox Communications
2009 Community Needs Assessment Survey Results, Cox Franchise


Cox Communications
Cox Channel lineup and rates (pdf)
Cox Support or 757-224-1111


Over-the-air antenna information


Federal Communications Commission


Cable TV competition


Q: Does Cox have a monopoly in James City County?

A: No. James City County has a non-exclusive franchise with Cox Communications. The non-exclusive franchise provides an open door for any other cable company to apply for a franchise with the County. 


Q. Why is there no cable competition in James City County?

A: James City County staff has spoken with representatives from other cable companies about providing services to County residents. To date, those companies have not made plans to invest in the underground wiring, equipment, facilities and other infrastructure needed to provide cable services. The County remains open to cable competition to our area.


Cable TV regulation


Q: Who regulates the cable companies?

A: Federal, State and local governments share regulatory authority as defined by the Cable Consumer Protection and Competition Act of 1992 and the Telecommunications Act of 1996. Other authority may be stipulated within a franchise agreement negotiated between a local government and cable company.


Q: What is a franchise agreement?
A: A franchise agreement is a negotiated contract between the local government and the cable company. In exchange for the use of public rights-of-way, the cable company agrees to certain customer service standards and system requirements. Franchise agreements are unique to each local government and are renegotiated every 10 to 15 years.


James City County’s franchise agreement with Cox Communications can be found here.


If another cable company applies for a franchise, the County is required by Federal and State law to negotiate a similar agreement to that of Cox Communications.


Franchise agreements only cover cable television services and not Internet or telephone.


Q: At the end of the franchise term, can the County terminate the franchise?
A: No. By Federal law, cable companies are entitled to receive an award of a franchise renewal unless the locality can prove that the cable company has not substantially complied with terms of the franchise or if informal negotiations do not lead to an agreement.


Cable TV rates and fees


Q: Can the County influence rates, equipment charges or the channel lineup?

A: Under Federal and State law, local government authority over cable companies is very limited. The County cannot regulate rates, equipment charges or programming.


However, the County can assist with customer service issues through the cable company’s government affairs manager.


Q: What are franchise fees?

A: Franchise fees are charged by the State and local governments for use of the public rights-of-way. Federal law stipulates that the fee must be five percent or less of the cable company’s gross revenues from their operation within the local government’s jurisdiction. Cable companies itemize their franchise fees on cable customer statements.


Franchise fees are paid directly to the Commonwealth of Virginia. The State combines those fees with other telecommunications fees and taxes and returns a portion back to the local government.


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