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Cox Communications Survey Results

 

Click on the link below to see the results of the survey question.

1. Do you live in James City County?
2. How do you currently receive television services?
3. If you selected Cox Communications in the previous question, what level of TV service do you currently have?
4. What communications services do you receive from Cox?
5. Please describe your satisfaction level with Cox Communications television services.
6. Comments on picture and sound quality.
7. Please describe your satisfaction level with Cox Communications billing customer support services.
8. Please use this space to explain your ratings on billing customer support services in the above question.
9. Please describe your satisfaction level with Cox Communications customer support technical services.
10. Please use this space to explain your ratings on Cox Communications customer support technical services in the above question.
11. Please describe your satisfaction level with Cox Communications service technicians.
12. Please use this space to explain your ratings on Cox Communications service technicians.
13. Is pricing for Cox Communications program packages adequately explained by telephone customer service representatives?
14. Is pricing for Cox Communications program packages adequately explained on-line?
15. How satisfied are you with the current program packages offered by Cox Communications including Limited Basic, Expanded Basic and Digital services.
16. Please use this space to explain your ratings on Cox Communications current program packages in the above question.
17. How satisfied are you with the current channel offerings of Cox Communications?
18. How satisfied are you with the value you receive from Cox Communications as to the cost of service and the number of channels?
19. Please use this space to explain your ratings on Cox Communications channel offerings and program packages in the above question.
20. Do you have Cox bundled services (TV, digital phone and high speed internet)?
21. For a discounted monthly rate for bundled services (TV, digital phone, high speed internet) would you agree to an early termination fee charged by Cox?
22. What channel offerings would you like to see added?
23. What channel offerings would you like to see removed?
24. Would you like to see a la carte offerings for your channel selections? Ala carte means that you would choose your selected channels and the rate would be based on your customized channel selection.
25. Would you be willing to pay more for a la carte services?
26. What level of interest in having available for viewing, the following types of local programs?
27. How frequently do you watch Public, Education, and Government channels 46, 47, and 48?
28. How important is it that Public, Education, and Government access channels have comparable signal quality and technical features to other broadcast stations?
29. Please describe your overall satisfaction level with Cox Communications.
30. What community needs are most important to you that could be provided by a cable franchise?
31. Please add any additional comments, ideas, or suggestions that have not been answered above.