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James City County Hurricane Recovery Update - October 2, 2003


Contact: James City County Emergency Operations Center
Veda McMullen, Jody Puckett, Amy Arditi - EOC PIO
(Emergency Operations Center/Public Information Office)

Phone: (757) 564-2154 PIO Desk
(757) 566-4315 Citizen Inquiry Line


Health Department officials are recommending that ONLY wells affected by flooding in Chickahominy Haven of James City County be disinfected and tested for bacterial contamination. Testing may be done through a private state certified lab. Officials also recommend not to drink well water until the well tests negative for bacteria. Health Department officials are distributing information in the Chickahominy neighborhood today and residents can call the Local health Department at 253-4813.


James City County residents will be able to obtain storm damage repair permits at no cost until October 15. After that date, permits will be issued by Code Compliance at the regular fee of 1 percent of the total cost of repair. Permits are issued at the following locations:

  • Code Compliance, 1010 Mounts Bay Road, Building E
  • Satellite Office, 3127 Forge Road


Permits are available for printing from the County web site at and may be mailed or faxed until October 15 to:


James City County Code Compliance
101 Mounts Bay Road Building E
P.O. Box 8784
Williamsburg, VA 23187-8784
Fax: 259-4038 (Code Compliance)
Fax: 566-8712 (Satellite Office)

After October 15, residents must submit and obtain the permit in person at the above locations. For more information call the County Code Compliance office at 253-6626.


The U.S. Department of Homeland Security’s Federal Emergency Management Agency (FEMA) has opened a Disaster Recovery Center (DRC) in the James City/Williamsburg Community Center, 5301 Longhill Road, to assist those who suffered losses and damages from Hurricane Isabel in the James City County and Williamsburg area.


DRC hours of operation are Monday through Friday from 9 a.m. to 7 p.m.; Saturday from 9 a.m. to 5 p.m.; and Sunday from noon to 5 p.m. These DRC hours will operate until further notice.


Representatives from FEMA, the Commonwealth of Virginia, the U.S. Small Business Administration (SBA), other federal and state agencies, as well as voluntary organizations will be available to help fill out applications for low-interest loans for homeowners, renters, and businesses.


Individuals can still register with FEMA by calling the toll-free number 1-800-621-FEMA(3362). The lines are open from 7 a.m. to midnight seven days a week. The deadline to apply for FEMA assistance is November 17, 2003.


The Salvation Army needs donations of non-perishable canned foods to victims of Hurricane Isabel. You can drop off the canned foods at the Salvation Army, 151 Kristiansand Drive (off Richmond Road in Norge). For more information, call the Salvation Army at 229-6651 or the County’s Emergency Operations Center at (757) 566-4315.


James City County hurricane victims may apply for disaster Food Stamps. Residents not usually eligible for Food Stamps may qualify temporarily. Eligibility depends on income, available resources, the nature and amount of disaster related losses. Income for a family of four is $2,010 monthly. Citizens may apply at Social Services, 5249 Olde Towne Road., 9 am to 4 pm. until October 7. Proof of identity and residency are required, such as driver’s license or utility bill. Current Food Stamp recipients will automatically receive a half month allotment in their Electronic Benefits Transfer account. For information, call (757) 259-3233.


Residents with continuing emergency needs for water can bring their own jugs/containers at any time to the following parking lot locations to receive water: the County’s Fire Stations -- Fire Station 1 (3135 Forge Road in Toano), Station 4 (5312 Olde Towne Road) and Fire Station 5 (3201 Monticello Avenue), Toano Middle School (7817 Richmond Road), D. J. Montague Elementary (5380 Centerville Road), and Stonehouse Elementary (3651 Rochambeau Drive).

James City County Convenience Centers have returned to normal operating hours. The hours are as listed:

  • 1204 Jolly Pond Road: 7 a.m. - 5 p.m., 7 days/week;
  • 107 Tewning Road: Monday, 8 a.m. - noon; Tuesday - Saturday, 8 a.m. - 4 p.m.; Closed Sunday;
  • 3127 Forge Road/Toano: Saturday, Sunday, Monday - Wednesday, 8 a.m. - 4 p.m.; Thursday & Friday, Noon - 4 p.m.


Storm-related debris, such as spoiled food, branches, and tree limbs, continue to be accepted free of charge. Disposal of regular household trash REQUIRES COUPONS. For more information, call the Recycling Hotline at 259-9850.


The James City/Williamsburg Community Center, 5301 Longhill Road and James River Community Center, 8901 Pocahontas Trail are operating under normal business hours. Residents with emergency needs for bathing facilities can use either facility. Residents should bring their own bathing supplies.

Debris clean-up has begun in James City County. Progress is being monitored daily. Updates will be made weekly. For more information, citizens should call the Recycling Info Line at 259-9850.


To participate in debris clean-up, residents are asked to leave materials by the roadside -- away from mail boxes, fire hydrants, power lines and poles, water meters, manhole covers, and other obstructions. Place all materials in separate piles and do not mix materials.

Accepted materials include:

  • Branches, limbs, and tree trunks up to ten feet long
  • Debris from damaged houses and water damaged large furnishings including lumber, plywood, roofing materials, sheetrock, siding, siding, insulation, wire, cables, furniture and carpeting.
  • Appliances including refrigerators, freezers, air conditioners, washers, and dryers will also be accepted. Doors must be removed from refrigerators and freezers and all food must be removed.


Do not place regular household trash in the piles for special collection. More than one collection in each neighborhood will be provided.


  • Parks and Recreation will be issuing Before and After School Program credits and waiving late fees for days missed due to weather and closings. Call 259-3200.
  • James City County has lifted the special curfew imposed after Hurricane Isabel’s arrival.
  • Newport News Waterworks has lifted their Boil Water Notice.
  • James City County will be enforcing all current open burning regulations. For information about those regulations, call 564-2180.
  • James City County citizens with power restored and Cox Cable can watch Channels 46 and 48 or call the County’s Emergency Hotline number 875.2424 for more local information.



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