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James City County Hurricane Recovery Update - Sept 30, 2003 - 11:30 a.m.


September 30, 2003, 11:30 a.m.


Contact: James City County Emergency Operations Center
Veda McMullen, Jody Puckett, Amy Arditi - EOC PIO
(Emergency Operations Center/Public Information Office)

Phone: (757) 564-2154 PIO Desk
(757) 566-4315 Citizen Inquiry Line


The U.S. Department of Homeland Security’s Federal Emergency Management Agency (FEMA) will open a Disaster Recovery Center (DRC) in the James City/Williamsburg Community Center, 5301 Longhill Road, at 1 p.m. September 30, to assist those who suffered losses and damages from Hurricane Isabel in the James City County and Williamsburg area.


Representatives from FEMA, the Commonwealth of Virginia, the U.S. Small Business Administration (SBA), other federal and state agencies, as well as voluntary organizations will be available to help those affected fill out applications for low-interest loans for homeowners, renters, and businesses.

Hours of operation of the DRC will be Monday through Friday from 9 a.m. to 7 p.m.; Saturday from 9 a.m. to 5 p.m.; and Sunday from noon to 5 p.m. These DRC hours will operate until further notice.


Individuals can still register with FEMA by calling the toll-free number 1-800-621-FEMA(3362). The lines are open from 7 a.m. to midnight seven days a week. The deadline to apply for FEMA assistance is November 17, 2003.


The Salvation Army needs donations of non-perishable canned foods to victims of Hurricane Isabel. You can drop off the canned foods at the Salvation Army, 151 Kristiansand Drive (off Richmond Road in Norge). For more information, call the Salvation Army at 229-6651 or the County’s Emergency Operations Center at (757) 566-4315.


James City County hurricane victims may apply for disaster Food Stamps. Residents not usually eligible for Food Stamps may qualify temporarily. Eligibility depends on income, available resources, the nature and amount of disaster related losses. Income for a family of four is $2,010 monthly. Citizens may apply at Social Services, 5249 Olde Towne Road., 9 a.m. to 4 p.m. September 29 - October 7. Proof of identity and residency are required, such as driver’s license or utility bill. Current Food Stamp recipients will automatically receive a half month allotment in their Electronic Benefits Transfer account. For information, call 757-259-3233.


Residents with continuing emergency needs for water can bring their own jugs/containers at any time to the following parking lot locations to receive water: the County’s Fire Stations -- Fire Station 1 (3135 Forge Road in Toano), Station 4 (5312 Olde Towne Road) and Fire Station 5 (3201 Monticello Avenue), Toano Middle School (7817 Richmond Road), D. J. Montague Elementary (5380 Centerville Road), and Stonehouse Elementary (3651 Rochambeau Drive).


James City County Convenience Centers have returned to normal operating hours. The hours are as listed:

  • 1204 Jolly Pond Road: 7 a.m. - 5 p.m., 7 days/week;
  • 107 Tewning Road: Monday, 8 a.m. - noon; Tuesday – Saturday, 8 am - 4pm; Closed Sunday;
  • 3127 Forge Road/Toano: Saturday, Sunday, Monday – Wednesday, 8 a.m. - 4 p.m.; Thursday & Friday, Noon - 4 p.m.


Storm-related debris, such as spoiled food, branches, and tree limbs, continue to be accepted free of charge. Disposal of regular household trash REQUIRES COUPONS. For more information, call the Recycling Hotline at 259-9850.


The James City/Williamsburg Community Center, 5301 Longhill Road and James River Community Center, 8901 Pocahontas Trail are operating under normal business hours. Residents with emergency needs for bathing facilities can use either facility. Residents should bring their own bathing supplies.

Debris clean-up has begun in James City County. As of September 29, storm debris is being collected in the following areas: Stonehouse District along the Richmond Road corridor, Longhill Road corridor, Route 5/Ironbound Rd area, Jamestown Rd/Settlers Mill area. Progress is being monitored daily. Updates will be made weekly. For more information, citizens should call the Recycling Info Line at 259-9850.


To participate in debris clean-up, residents are asked to leave materials by the roadside -- away from mail boxes, fire hydrants, power lines and poles, water meters, manhole covers, and other obstructions. Place all materials in separate piles and do not mix materials.


Accepted materials include:

  • Branches, limbs, and tree trunks up to ten feet long
  • Debris from damaged houses and water damaged large furnishings including lumber, plywood, roofing materials, sheetrock, siding, siding, insulation, wire, cables, furniture and carpeting.
  • Appliances including refrigerators, freezers, air conditioners, washers, and dryers will also be accepted. Doors must be removed from refrigerators and freezers and all food must be removed.


Do not place regular household trash in the piles for special collection. More than one collection in each neighborhood will be provided.


Residents needing a storm damage repair building permit may get repair permits at no charge from James City County Code Compliance at the following locations:

  • Code Compliance office, 101 Mounts Bay Road, Building E
  • Satellite Office, 3127 Forge Road


Permits are available for printing from the County web site at and may be mailed or faxed to:


James City County Code Compliance
101 Mounts Bay Road Building E
P.O. Box 8784
Williamsburg, Virginia 23187-8784

Fax numbers:

  • (757) 259-4038 (Code Compliance)
  • (757) 566-8712 (Satellite Office, Toano)

Residents needing more information should call the James City County Code Compliance at (757) 253-6626.



  • Parks and Recreation will be issuing Before- and After-School Program credits and waiving late fees for days missed due to weather and closings. Call 259-3200.
  • James City County has lifted the special curfew imposed after Hurricane Isabel’s arrival.
  • Newport News Waterworks has lifted their Boil Water Notice.
  • James City County will be enforcing all current open burning regulations. For information about those regulations, call 564.2180.
  • James City County citizens with power restored and Cox Cable can watch Channels 46 and 48 or call the County’s Emergency Hotline number 875.2424 for more local information.



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