Oct. 1, 2013
FOR IMMEDIATE RELEASE
Larry M. Foster, JCSA General Manager
JCSA Customer Service plans move to Operations Center building
The James City Service Authority’s (JCSA) Customer Service (billing) is moving to the JCSA Operations Center building located at 119 Tewning Rd. as of Jan. 13, 2014. Services include Hampton Roads Utility Billing Service (HRUBS), connection fees and submeters.
The Customer Service (billing) phone number will remain 757-253-6800 and the new fax number will be 757-259-4115. A directory of individual Customer Service Representative phone number changes is available upon request. The JCSA water bill drop box currently located in the parking lot of Building E at the County Government Center will be relocated to the JCSA Operations Center building.
The County’s Treasurers Office located at 101-B Mounts Bay Rd. at the County Government Center will start accepting HRUBS and connection fee payments starting Jan. 13. The Treasurers drop box is located at the courtyard entrance of Building B at the County Government Center for dropping off payments after hours as of Jan. 13. (Newport News Waterworks payments are not accepted.)