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Contact Information:


Social Services
5249 Olde Towne Rd.
Williamsburg, VA 23188


P: 757-259-3100

F: 757-259-3188



Diana Hutchens,
Community Services and Social Services Director


Barbara Watson
Assistant Community
Services Director


TDD for hearing impaired:


Hours of Operation


8 a.m. - 5 p.m.


Hotline Numbers


Child Protective
Services Hotline:
(757) 259-3201

24-Hour Child
Protective Services:


Adult Protective
Services Hotline:

(757) 259-3115

24-Hour Adult
Protective Services:



Energy Assistance

Households that meet certain financial and household requirements are eligible to receive assistance to supplement their heating or cooling needs and purchase equipment.  There are three components to energy assistance:

  • Fuel Assist-Assists families with the cost of heating their homes.  Applications are accepted the 2nd Tuesday in October through the 2nd Friday in November.
  • Crisis Assist-Assists families in emergency heating situations to include security deposits, cut off notices, repair or replacement of equipment as well as emergency shelter.  Applications are accepted from November 1st through March 15.
  • Cooling Assist-Assists families with cooling equipment purchase or repairs, as well as electric bills.  Applications are accepted June 15 through August 15.
  • To apply, click here.

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