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Contact Information:


Social Services
5249 Olde Towne Rd.
Williamsburg, VA 23188


P: 757-259-3100

F: 757-259-3188



Diana Hutchens,
Community Services and Social Services Director


Barbara Watson
Assistant Community
Services Director


TDD for hearing impaired:


Hours of Operation


8 a.m. - 5 p.m.


Hotline Numbers


Child Protective
Services Hotline:
(757) 259-3201

24-Hour Child
Protective Services:


Adult Protective
Services Hotline:

(757) 259-3115

24-Hour Adult
Protective Services:




Residents may be eligible to receive assistance for medications, doctor's visits, nursing home placement, adult home placement, community-based care and payment of Medicare premiums. They must meet income, resource, and category requirements for Medicaid. Check for eligibility with online screening. For more information, contact Jo Ann Coles at 757-259-3179 or via Email.

In order to be eligible for Medicaid, applicants must meet the non-financial and financial requirements for Medicaid and must be in one of the groups covered by Medicaid.

The four major groups covered by Medicaid are:

  • Aged, Blind and Disabled (ABD) - Medicaid covers individuals over 65 and individuals with. Medicaid covers Supplemental Security Income (SSI) recipients who meet the resource requirements.
  • Families with Children:  Includes low-income families with children, pregnant women, family planning services called Plan 1st, children under 19 years of age also known as FAMIS.  Eligibility for these programs are based on non-financial and financial criteria and usually no resource requirements.  You can apply over the telephone at 1-855-242-8282 or online.  If you are looking for information concerning the Federal Health Insurance Marketplace,* please visit or call 1-800-318-2596.

    *The Federal Health Insurance Marketplace is a federally-run destination where individuals can compare and shop for private health insurance plans, as well as determine their eligibility for tax credits to help pay for coverage.

  • Long-Term Care (LTC) - Medicaid provides coverage to individuals who require care in a medical facility or whose care can be provided in the home and whose income and resources are insufficient to cover the cost of their care.

For individuals who meet income and resource limits for full coverage, Medicaid covers a comprehensive range of services, including hospital care, doctor’s visits, prescriptions, mental health services, and rehabilitative services.

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