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Contact Information:


Social Services
5249 Olde Towne Rd.
Williamsburg, VA 23188

P: 757-259-3100

F: 757-259-3188



Diana Hutchens,
Community Services and Social Services Director


Barbara Watson
Assistant Community
Services Director


TDD for hearing impaired:


Hours of Operation


8 a.m. - 5 p.m.


Hotline Numbers


Child Protective
Services Hotline:
(757) 259-3201


24-Hour Child
Protective Services:



Adult Protective
Services Hotline:

(757) 259-3115


24-Hour Adult
Protective Services:



Am I Eligible?


Online Screening
Screening for SNAP
Fuel Assistance &
Needy Family Assistance


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Special Needs


The Special Needs List is a list of County citizens who may need assistance at the time of a disaster. Most will have medical conditions that will require assistance from others. This assistance may involve providing transportation to a shelter or assistance after they arrive. Some isolated citizens may also need to be alerted that a disaster is pending and they need to seek safety.


Any citizen can be added to our list.  It is updated annually, however new names are entered as they are received. To be added to the list or to list a loved one, friend, or neighbor, please contact James City County Department of Social Services at 757-259-3100 or via Email.


We will need the name, address, phone number, medical condition, if transportation is needed to the shelter, and if not, who will provide it for you.  There is a brief Special needs application PDF Symbol that can be completed and either e-mailed to the above address, faxed to 757-259-3188 or mailed to James City County Social Services, 5249 Olde Towne Rd., Williamsburg, VA  23188.  We will then gladly enter your name into our system.


If you have questions, pleace contact JCC DSS, 757-259-3100 or via Email.