In Person

If you wish to make a commendation or complaint about the actions of a police officer or about any aspect of police operations, please come to the Law Enforcement Center located at 4600 Opportunity Way, and request to speak with someone about the commendation or complaint. 

A police supervisor will ask for details regarding your commendation or complaint.  If you are making a complaint, the supervisor will assist you in filling out a complaint form. This form asks you to identify yourself and to provide specific details about your complaint. Your complaint will then be investigated. You may be contacted later and asked additional questions.

By Phone

You may also call the Police Department at 757-253-1800 and tell the person answering the phone that you would like to make a commendation or complaint.

By Mail

You may also write your commendation or complaint and mail it to:
Chief of Police
James City County Police Department
P.O. Box 8784
Williamsburg, VA 23187

Please include specific details explaining your commendation or complaint.

By Email
You may also email your commendation or complaint. Please include specific details.


If your complaint requires a long period of time to investigate, you will receive a letter explaining approximately when you may expect a reply. When your complaint has been investigated, the Chief of Police will review the investigation and send you a response advising you of the disposition.

We invite you to take a survey about our Department by completing the following: How Are We Doing?.  Survey results assist us by providing useful information concerning our community and how service to our citizens can be enhanced. When completing this form, it is not necessary that you provide your name or address as anonymous submissions will be accepted. When completed, please press the Submit button, or if you prefer, print it out and mail it to us at P.O. Box 8784, Williamsburg, VA 23187.