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James City Service Authority
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James City Service Authority

Email the JCSA

Physical Address
119 Tewning Road
Williamsburg, VA 23188

Lobby & Window Hours
Monday - Friday
8 a.m. - 4 p.m.
Customer Service & Billing
Phone: 757-253-6800
Fax: 757-259-4115
Monday - Friday
8 a.m. - 4 p.m.
Emergencies
Phone: 757-229-7421
Emergency After Hours,
Weekends, Holidays:
757-566-0112
Engineering & Operations
Phone: 757-229-7421
Fax: 757-229-2463
Monday - Friday
7 a.m. - 3:30 p.m.

Directory

Apply or Stop Water and/or Sewer Service
Utility Service Connection Form (Tap Fee)
Leak Adjustment Request Instructions & Form

Start/Stop Service

Contact Us

James City Service Authority
119 Tewning Road
Williamsburg, VA 23188
Customer Service: 757-253-6800
Operations: 757-229-7421
Weekend/Holiday: 757-566-0112

jcsa@jcsava.gov

FAQs

Why is my water bill high?
Who is HRUBS?
How do I stop or start water/sewer service?
How do I check for leaks?
How do I change my billing information?
Why is my water discolored?
Why do I have stains or mineral deposits from the water?
Why do I have a bad taste and/or odor in my water?

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