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(official adoption March 2021)
July 22, 2021 Amendment
The James City Service Authority (JCSA) provides a fee-free Pre-Construction Courtesy Inspection (PDF) to validate existing water and sewer infrastructure prior to contractor occupying the site. This inspection will include all water and sewer infrastructures.
Building contractors must contact JCSA 2 working days prior to occupying the property with material or equipment. The offer is voided if the site has been occupied, to include clearing, razing, material, or equipment prepositioning, or construction of any kind.
Lobby & Window Hours
Monday - Friday
8 a.m. - 4 p.m.
Customer Service & Billing
Phone: 757-253-6800
Fax: 757-259-4115
Monday - Friday
8 a.m. - 4 p.m.
Emergencies
Phone: 757-229-7421
Emergency After Hours,
Weekends, Holidays:
757-566-0112
Engineering & Operations
Phone: 757-229-7421
Fax: 757-229-2463
Monday - Friday
7 a.m. - 3:30 p.m.