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New Carts The new contractor, TFC, and County staff are working through the list of customers who have reported not receiving a cart.If you have not received a cart and have not yet reported it to James City County General Services, please send an email or call the recycling hotline at 757-253-6700.Recycling cart size exchanges will be handled in August. Please continue to use the cart size you currently have until then. It will be picked up and exchanged on your regular recycling collection day.Old Carts Almost all of the old carts have been collected. However, if you still have the old recycling cart that belongs to County Waste, please call them at 757-229-2627 to arrange pick up.No Changes to Recycling DatesWe understand that a few households received the wrong calendar with their new cart. We apologize for any confusion this may have caused, but rest assured that all recycling routes and days stayed and there are no changes from your previous schedule.Opting Out Customers can opt out of the Curbside Recycling Program by completing the online form , sending an email or call 757-253-6700. Please note that there is a high volume of phone calls on the recycling hotline and you may need to try your call later or leave a message by calling 757-253-6711 directly.Customers who have opted out of the program should leave their new empty cart where it is visible from the road and TFC will remove it within the next 1-2 collection cycles.Billing Curbside recycling remains free of charge to James City County residents through Sept. 30, 2019 and residents are not billed for use of the cart. After Oct. 1 curbside recycling will be available as a pre-paid service, so the first quarterly bill will be mailed mid-August and will be due Monday, Sept. 16. The bill will cover services between Oct. 1-Dec. 31, 2019 and participants will continue to be billed on a quarterly basis. Households that have not made their payment by Sept. 16, 2019 will be removed from the recycling program.Questions? Please visit the website where you can find more information including a video and a podcast to learn more about why we recycle, a list of your recycling options and the new “Recyclopedia” interactive tool where you can search to find out if a material can be recycled or disposed along with tips for REDUCE, REUSE & RECYCLE. You can also send any questions through email or call 757-253-6700.Media Contact:Renee Dallman, Public Information Officer757-253-6605