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The original item was published from 3/27/2020 4:57:00 PM to 4/10/2020 12:27:17 PM.

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Posted on: March 17, 2020

[ARCHIVED] March 17, 5 p.m. Update – County Services Update; Video from March 17 Board of Supervisors Meeting

Coronavirus covid19 update news flash 2020

Board of Supervisors Special Meeting 

The James City County Board of Supervisors held a Special Meeting today. Video from the meeting can be found at:

For More Information
We have a hotline for the most recent updates on County information: 757-564-2140. The hotline recording will be updated as needed.

The Peninsula Health District call center is available for questions about the Coronavirus at 757-594-7069 from 8 a.m.-6 p.m., seven days a week. For up-to-date information on numbers of cases and transmission, please visit the Virginia Department of Health’s web page at

If you think you have been exposed to the Coronavirus and develop a fever and symptoms of respiratory illness, such as cough or difficulty breathing, call your healthcare provider immediately.

County Offices
As a reminder, all James City County offices, facilities, playgrounds, recreation centers and libraries are closed to the public through Sunday, March 29. All essential services remain available. The intent of this action is to try to slow the spread of the Coronavirus (COVID-19) outbreak. During this closure, citizens are encouraged to use online resources such as ePayment through the County’s website, Essential County services to the public will continue.

Social Services
Citizens may reach the agency by calling the main office number at 757-259-3100. Citizens may use the agency drop box located in the parking lot to leave paperwork or applications, 5249 Olde Towne Road. Citizens may apply for Benefit Programs by calling 855-635-4370 or online at If citizens have additional questions regarding Benefit Programs, they can call 757-259-3131 during the hours of 8 a.m.-5 p.m., Monday-Friday. If citizens have additional needs that need to be addressed, they can call 757-259-3115 during the hours of 8 a.m.-5 p.m., Monday-Friday. If you need immediate assistance from the Housing Office please call 757-259-5340.

Fire Department
The County’s Fire Department continues to respond to emergency calls for service in an all-hazards mitigation response posture. In conjunction with the County’s current operations, all Fire Department buildings are closed to the public through March 29. This stance includes the County’s five (5) fire stations; however, this statement does NOT preclude anyone that is experiencing an emergency from coming to a fire station if that is the closest, best option. If needed, citizens can contact Fire Administration at 757-220-0626 or via email at for general information, fire training inquiries, or items related to the Fire Marshal’s Office.

With guidance from the various governmental agencies as well as the Department’s Operational Medical Director, the Fire Department and Emergency Communications Center have instituted more defined call taking and personal protective equipment procedures in order to identify potential COVID-19 patients, and if identified, to protect our citizens and providers. Other than responding to calls and in an effort to limit potential exposures, the Department has limited our employees’ movement outside of our stations. With that and the potential increase in call volume due to the spread of COVID-19, citizens should be aware that some non-emergent, public assist call types may not receive a response or the response may be significantly delayed.

We highly encourage all citizens to maintain social distancing and to practice good preventative hygiene.

Police Department
Police services remain available 24/7. Citizens may reach the Department by calling the office at 757-253-1800. Please contact the Emergency Communications Center at 757-566-0112 to speak to an officer or 911 in an emergency. Project Lifesaver clients will continue to be served.

Online resources available:
Heads Up:
P2C (includes accident reports and house check requests):

The following services and programs are temporarily unavailable: Citizens Forensic Academy, Citizens Police Academy, Coffee With a Cop, Coloring With a Cop, Fingerprinting services, Ride-along program, Volunteers in Police Services (VIPS) events

Parks and Recreation
James City County has closed all use of public basketball courts, skate park and athletic fields, playgrounds and recreation centers through Sunday, March 29. In accordance with federal guidelines to curb and mitigate the spread of Coronavirus, or COVID-19, gatherings of 10 or more people in any park area will be asked to separate or leave the facilities.

Economic Development & Tourism
Business owners may reach the agency by calling the main line at 757-253-6607 or sending an email to County businesses are encouraged to review a list of business resources on the Economic Development website

Human Resources
To apply for a position please visit the James City County Career center at For questions or coordination of material pick up please contact HR by calling the main office number at 757-253-6680 or email at

Community Development
All Permitting and Inspection requests can be done remotely via JCC PermitLink JCC PermitLink replaces traditional paperwork and gives you the opportunity to submit requests through a fully automated system. Upload plans, schedule inspections, check on plan reviews, receive real time inspection results and respond to comments from County staff. Permit and re-inspection fees can also be made with a credit card or e-check through the secure JCC PermitLink system.

Stormwater and Resource Protection: Site Inspections. We are currently performing inspections. Staff will be maintaining a minimum separation of 6’ from anyone that may be on site. For more information call 757-253-6670.

Building Safety and Permits: Building Inspections. We are currently performing inspections. However, staff will be calling ahead to each job site before arriving to see if rescheduling the inspection is possible. If it is not possible to reschedule an inspection, staff will inquire to see if anyone on site has signs of respiratory illness. If so, staff will not conduct the inspection, but will reschedule the inspection for two weeks out. For more information call 757 253-6882.

General Services
Citizens may reach General Services by calling the main office number at 757-259-4080 during the hours of 7:30 a.m.-4:30 p.m., Monday-Friday or via email at

All Convenience Centers are operating under normal business hours. Questions? Call 757-565-0971.

Curbside Recycling service continues to follow a normal pickup schedule. Questions? Call 757-253-6700.

The County’s Division of Stormwater and Resource Protection is still currently performing site inspections. Customers can drop off payments and other documents that cannot be completed online in the box on the parking lot side of Building E at the James City County Government Center, 101-E Mounts Bay Road. Please include a case number and address on the document and notify us at 757-253-6670, 757-253-6643, or 757-253-6866 so that we can retrieve the information as soon as possible. Plan review drop off and packages can be delivered to the tote outside of Building A.

Call 757-253-6800, Monday-Friday 8 a.m. to 4:30 p.m. for questions regarding bills, starting or stopping service, tap fees, sub-meters and other billing related matters.

JCSA Engineering & Operations is available Monday-Friday, 7 a.m. -3:30 p.m. at 757-229-7421 to answer questions on engineering, inspections and other non-billing matters.

Water and sewer bills can be paid online or over the phone. To pay by phone call 1-844-257-6063. Information on bill payment methods is available here: Submeter Readings can be submitted online: Customers can call JCSA Customer Service at 757-253-6800 for assistance in calculating tap fees. Tap fee payments via check can be mailed to JCSA, 119 Tewning Road, Williamsburg, VA  23188.

Williamsburg Regional Library
Learn more about what you can do with your library card at home by visiting Don’t have a library card? You can get a temporary card to access digital resources.  

Staff is available at the Treasurer’s office to assist with any tax related questions. Additionally, mail is still being delivered and drop boxes are available at both the Government Center and the Satellite Services office. If a due date arises during the closure, post mark will continue to be accepted as a payment date. Convenience fees (charged and collected by our third party vendor) still apply for any payments made online or by telephone. Questions? Call 757-253-6705.

Commissioner of the Revenue
Any documents required to be filed can be deposited in the Treasurer’s drop box. Questions? Call 757-253-6695.

The Courts will record information on their status at the following telephone numbers: Circuit Court: 757-564-2242; General District Court: 757-564-2400; Juvenile and Domestic Relations District Court: 757-564-2200

Previously Shared Information
We urge citizens to avoid social gatherings. By practicing social distancing, you can help slow the spread of this disease and reduce the strain on our medical facilities. However, even as we encourage social distancing, we do not want citizens to neglect critical needs like grocery shopping, fueling your vehicle and other daily tasks. We simply encourage everyone to do their part by practicing basic health precautions, such as cleaning hands frequently and sanitizing surfaces to limit disease transmission.

To lower the risk of respiratory germ spread, including COVID-19, the Virginia Department of Health encourages the following effective behaviors:

  • Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer only if soap and water are not available.
  • Avoid touching your eyes, nose, and mouth.
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when coughing or sneezing.
  • Clean and disinfect frequently touched objects and surfaces.
  • Stay home when you are sick.
  • Avoid contact with sick people.


Based on guidance from Governor Northam, James City County strongly encourages our restaurant community to temporarily close in-restaurant dining and bar areas. We encourage those establishments to continue to serve our community through take-out and delivery options. We understand the economic pressure this puts on the community. However, during this highly unusual public health emergency, we have an imperative to do everything we can to try to lessen the impact of the coronavirus on our community and mitigate the long-term consequences, and we believe this step will help.

Where to go for more information
We will continue to provide local updates through:

For information on Coronavirus Disease 2019 (COVID-19):


The following events have been canceled:

  • March 17 Economic Development Authority Meeting
  • March 20 Forest Explorer Fridays: Decomposers
  • March 21 Fido Fest
  • March 21 Kiwanis Kids Idea Studio at the James City County Library Opening
  • March 23 Community Participation Team (CPT) Listening Forum has been postponed. The CPT encourages local community organizations to submit input for the County’s Engage 2045 Comprehensive Plan update online at The Listening Forum will be rescheduled for a future date.
  • March 23 Firearm Safety Course
  • March 25 Ooey, Gooey, Fun-Sensory Play
  • March 26 Child Abuse Prevention Candlelight Ceremony
  • March 27 Sensory Friendly Movie Night
  • March 28 CRASE & Stop the Bleed
  • March 28 Stargazing with NASA
  • March 29 National Vietnam War Veterans Day Event
  • April 18 Bikes Out of Hibernation
  • April 25 DEA Drug Take Back
  • March/April Every 30 Minutes

The Federal Trade Commission (FTC) is cautioning the public to be on the lookout for scammers taking advantage of fears surrounding the Coronavirus. The FTC and U.S. Food and Drug Administration have jointly issued warning letters to seven sellers of unapproved and misbranded products, claiming they can treat or prevent the Coronavirus. Please visit the FTC website for more information. 

Price-gouging protections are in effect now that Virginia is under a State of Emergency. If you see excessive price increases for COVID-19 necessities, report it to Attorney General Mark Herring’s office

Media Contact:
Renee Dallman, Public Information Officer

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