News Flash Home
The original item was published from 1/6/2021 5:10:18 PM to 2/2/2021 12:00:06 AM.

News Flash

News Releases

Posted on: January 6, 2021

[ARCHIVED] HRSD, HRUBS Bill Payment Due Dates for November & December Bills Extended to Jan 31 Without Penalty

HRSD logo news flash

(VIRGINIA BEACH) –The HRSD ransomware attack  that occurred in November 2020 disrupted billing across the service region for several weeks, affecting November and December bills, as well as access to customer accounts.

Once business operating systems were restored in December, the billing system erroneously added “Payment Due Immediately” messages on some bills, and in many instances, the bill due dates were not adjusted to take into consideration the delayed billing cycle. Customers receiving bills as described should disregard the messaging and the payment due dates indicated on these bills.

Customers will not be penalized with late fees or interest for payments made after the due date on these bills. Payments for November and December HRSD or HRUBS bills may be made as late as January 31, without penalty. Credit / debit card payments can be made securely online at HRSD.com or by calling 1-844-257-6063.

HRSD Director of Finance, Jay Bernas added, “We sincerely apologize for the billing issues resulting from the unfortunate ransomware incident that shut our entire billing system down. We’ve increased our call center staff to help answer customers’ concerns. We appreciate your patience and understanding as we resume regular billing operations in the weeks ahead.”

All bill payment and customer contact methods have been restored, but customers should be prepared for longer than normal wait times when calling.

For information about available CARES Act Funding for past due utility bills, please visit www.HRSD.com/caresactrelief. There, customers may complete a brief online form to apply for funds. To speak with a representative and apply by phone, please call 877-391-5787.

Please note: Once an application is received and approved, it may take up to a month before an account will be credited.

Media Contact:
Leila Rice, APR – 757.460.7056
Director of Communications
lrice@hrsd.com 

Facebook Twitter Email

Other News in News Releases

Robbery Suspects

Police Investigate Robbery

Posted on: June 8, 2021
Officer of the Year, Mike Ferriero

Police Announce Service Awards

Posted on: May 21, 2021
FitnessEquipment_Jay

Outdoor Fitness Stations Installed

Posted on: May 17, 2021
Job Fair_Flash

Parks & Recreation Is Hiring!

Posted on: April 5, 2021